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StepSaver Program

What is StepSaver?

Stepsaver is a transportation program offered by the Manchester Transit Authority as required under the Americans with Disabilities Act (ADA) of 1990. This Act requires the MTA to provide a "complementary paratransit program" to individuals who are prevented from using the fixed route bus service.

Eligibility for service is determined by the MTA under the guidelines of the ADA. To request an application package, please call the MTA at 623-8801. To download a copy click here. The application package will be sent to you for completion. Once you have returned the application, we will determine your eligibility and return the answer by mail.

Services

Stepsaver is a curb-to-curb transportation service that provides assistance to individuals who are prevented from using the regular fixed route bus service.

Service is provided on an advanced reservation basis. Customers who are eligible for the service may call the MTA dispatch office and schedule their rides up to a week in advance.

Reservation hours are 8:00 am to 4:00 pm, Monday through Saturday. Transportation is provided six days a week from 5:30 am to 7:00 pm Monday through Friday and from 7:30 am to 6:00 pm on Saturday.

Stepsaver is closed on the same holidays as the fixed route system.

The fare for Stepsaver service is $3.00 one way.

Stepsaver service is limited to the current fixed route service area with a 3/4 mile extension beyond the current route. This means that Stepsaver service is limited to the City of Manchester, the portion of Bedford served by the South River Rd / Bedford Highlands #13, and the portion of Goffstown served by the Bremer St / Mast Rd #6.

Personal Care Attendants

Some customers may require the assistance of a Personal Care Attendant (PCA) to ride the vehicle. In order to be registered as a PCA, the eligible customer must have a physician complete a PCA certification form indicating that the customer must have a PCA.

PCAs ride for free with the eligible customer. Customers may also bring along paying guests when space is available. No more than three (3) guests may ride at any time.

Application

To receive an application call MTA at 623-8801, or click here to download a copy. Completed applications should be sent to:

Manchester Transit Authority
ATTN: StepSaver Service
110 Elm Street
Manchester, NH 03101